Biblioteca Pública de Catalunya
Problem
The problem was that the Public Library of Catalunya did not have an official App for people to access main functions and meet their needs.
Access and consultation of the digital catalog
Advanced search
Viewing and downloading of digitized files
Schedule of activities, events, and exhibitions
Personalized user area
Loan requests and renewals
Interactive library map
Real-time user support channel
Notification and alert system.
Solution
The solution was approached through general objectives and requirements that were established for its functional and effective development:
Facilitate access and consultation of the digital catalog in a clear and intuitive way
Offer functional and accessible navigation
Create a complete digital experience with remote document consultation
Promote the digitization of Catalan bibliographic heritage and its global dissemination
Accessibility tools for inclusive navigation
Platform optimized for mobile phones and tablets
Interactive section with events, exhibitions, and Library news
Research
User Persona - Situations - User Journey - Card Sorting
Through the provided user personas, a series of situations were proposed in which users would use the App, and User Journeys were generated to observe and contextualize needs and identify the requirements and objectives that the App had to fulfill.
Define
After analyzing the collected information, a series of functional, non-functional, information and data processing, and environmental requirements that the application had to offer were defined.
Ideate
Content tree - Workflow - Wireframe
Flow diagrams were created based on the situations and user journeys for App navigation, and corresponding wireframes were developed.
Solution
Prototype - Next steps
The proposal was presented through a prototype that allowed recreating users' navigation through the App. As next steps in its development, it is noteworthy that among the functions that were not addressed are the interactive map and the real-time consultation channel.
